Terms and Conditions

This Agreement was last modified on 18 February 2016.

  1. Customers are liable for any duty or customs fees due in the country of delivery
  2. We reserve the right to upgrade your delivery to a faster or tracked service when we deem it appropriate
  3. No claim for a refund can exceed the original amount paid
  4. Please ensure your delivery address details are accurate as items are not covered for lack of delivery if you have supplied incorrect delivery details
  5. Please be aware that postage will not be refunded for items that do not arrive if the customer has given an incorrect delivery address; omitted details such as security access required; the customer’s goods were not picked up from the local sorting office or similar location; and for refunds requested once the products have already left Tabletop Central requiring them to be returned to Tabletop Central for the refund.
  6. If items need to be resent due to an inaccurate delivery address details or omitted details (e.g. door entry code required) then the customer will need to pay for the postage once again before it will be resent.
  7. In order to maintain maximum security there are secondary security checks in place. We reserve the right to decline an order in the case of problems with these checks
  8. Our terms of use for the site can be found here
  9. Our Privacy policy can be found here
  10. The contract between us will only be formed when we send you the Dispatch Confirmation
  11. Title to the goods will pass to you on delivery to you provided payment has been made in full
  12. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
  13. Vouchers & Promotion codes are single use per account.
  14. Any problem with the order must be reported within seven working days after the day on which you received your goods
  15. Any request for returns due to cancellation must be received within fourteen calendar days after the day on which you received your goods
  16. Any returns must be sent within fourteen days of getting the approval for the return from Tabletop Central
  17. In the event of cancellation customers must return the cancelled goods. The cost and responsibility for posting the goods that are to be returned lies with the customer. The returned products must still be sealed in the original packaging, be undamaged and must not have been opened to be accepted for a refund.
  18. The return parcel must be returned by a Recorded or Tracked method unless the customer takes responsibility for the fact that the returning parcel could get lost in the post and therefore cannot be refunded by Tabletop Central.
  19. In the event of a missent item, title of the goods remain with Tabletop Central and the cost of return postage by the agreed postage method will be Tabletop Central’s to bear
  20. If you are purchasing items with an age restriction then you must be above the minimum age restriction on those products
  21. Event tickets are exempt from normal refund procedures and are not automatically eligible for a refund.

Contact Us

If you have any questions about this Agreement, please contact us contact@tabletopcentral.co.uk